To support a technology-driven evolution, the full-time Customer Analytics Specialist will build and manage customer analytics to drive Net Revenue Retention and customer success outcomes, working remotely and collaborating with customer-facing teams to provide actionable insights. Key responsibilities Build and maintain customer health scores and churn propensity models to identify at-risk accounts and automate renewal dashboards Generate insights and reports to identify expansion opportunities and track service behavior for customer value assessments Maintain data infrastructure, automate reporting processes, and lead AI adoption for analytics to enhance decision-making capabilities Required qualifications 8+ years of experience as a BI Analyst, Data Analyst, or Analytics Specialist, preferably with Power BI Experience in logistics, supply chain, distribution, or e-commerce fulfillment Proven ability to build impactful dashboards that drive action Proficiency in Power BI or Tableau, and experience connecting to ERP/WMS data sources Working knowledge of Python or similar for data analysis
Customer Analytics Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.