Customer Advocate Specialist - Dermatology

Customer Advocate Specialist - Dermatology

Job Summary

Work from home option is available aftertraining. This is a call center position servicingpatient scheduling needs. This position provides excellentcustomer-focused service in a call center by handling inbound andoutbound telephone calls supporting patient scheduling, providermessaging, and general operator services functions. This positionmaximizes efficiency by facilitating and ensuring the accuracy ofthe information flow between medical staff, hospital staff andvarious departments. This position has no responsibility forproviding care to patients.

Responsibilities

• Provides excellent customer service by resolving concerns andresponding to inquires in a professional and engaging manner.
• Coordinates services provided to customers according to policiesand procedures, and provides customer education, as needed.
• Maintains excellent schedule adherence and productivitystandards.
• Handles all customer contacts in a timely and efficient manner.Customer contacts include patient scheduling requests, sendingprovider messages, customer inquires, complaints and feedbackcalls.
• Performs other administrative or clerical duties and projects asassigned by the manager.

Knowledge / Skills / Abilities

• Ability to provide excellent customer service and a willingness togo above and beyond to meet the needs of the customer.
• Demonstrated excellence in verbal and written communications.
• Ability to respond appropriately to customer requests for one callresolution.
• Demonstrated computer literacy, including working knowledge ofMicrosoft Office applications.
• Ability to type at least 45 WPM.
• Ability to maintain a professional demeanor and high productivityin stressful or difficult situations.
• Ability to prioritize and multi-task in a fast pacedenvironment.
• Demonstrated ability to apply the processes, activities, and toolsassociated with managing customer requests.
• Ability to report to work on time and avoid unnecessaryabsenteeism.

Minimum Qualifications

Required

• Two years of experience in communications, customer service, arelated medical field, or equivalency (one year of education can besubstituted for two years of related work experience).

Preferred

• Experience with Epic and Outlook.

Requisition Number: PRN46168B

Full Time or Part Time?: Full Time

Work Schedule Summary: Monday – Friday

Department: 01455 - Dermatology Clinical Hpp

Location: Other

Pay Rate Range: 18.65 - 23.54

Close Date: 12/08/2026

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