Customer Advocate (On-Site)

Customer Service Customer AdvocateHelp teachers, coaches, and kids have better daysEvery successful PE class, practice, or recess starts behind the scenes with someone making sure the right equipment shows up, on time, and exactly as expected. When that happens, no one notices. When it doesn't, everyone does.That's where this role comes in.Gopher Sport is hiring customer service Customer Advocates who take pride in accuracy, consistency, and follow-through and who understand that doing the work right matters just as much as doing it fast.Who We Are:Gopher Sport is an industry-leading inventor and seller of high-quality, innovative products used by teachers, coaches and kids for physical education, athletics, fitness and recreation.

Started in 1947, we are committed to giving our customers innovative, high-quality products; fast, friendly, easy, right service; and an unconditional satisfaction guarantee.Our Purpose:Simple and powerful: "To help teachers and coaches show kids how to have fun and be healthier through physical activity."Our Values:Our values guide how we show up for customers and for each other:We create delighted fansWe are one dependable and trustworthy teamWe are passionate about quality and excellenceWe move fast to innovate, simplify, and improveThis role lives at the intersection of all four.About the Role (and a little honesty):The goal of the customer service Customer Advocate role is to deliver fast, friendly, easy, and right service every time.This role is not for everyone.If you prefer vague responsibilities, loose standards, or guessing your way through issues, this probably won't feel like a great fit.If you like clear expectations, measurable outcomes, and being trusted to own your work, you'll likely do very well here.The quality of your work directly affects whether a teacher can start class on time and whether a customer chooses to come back.No pressure. (Okay, a little pressure — but the good kind.)This is a full time, in-person position in Owatonna, MN.What You'll Do:Enter customer orders and quotes accuratelyRespond to customer questions quickly and professionally via phone, email, chat and textSolve issues and follow through until they're fully resolvedRepresent the voice of the customerBuild strong product and process knowledgeBe dependable, your teammates count on youThis is a hands-on role. The best Customer Advocates don't just react; they anticipate needs and prevent problems before they happen.What Success Looks Like:In your first 6–12 months, success means:Accurate work with minimal reworkClear, timely, professional customer communicationFollowing through on commitments (every time)Growing confidence through strong product and process knowledgePositive feedback from customers and internal partnersContinued growth in skills and responsibilityFully engaging in training, asking questions early, and being comfortable saying "I don't know yet" while you learnWe don't expect you to know everything on day one.

We do expect curiosity, ownership of learning, and steady progress.RequirementsWhat We're Looking For:Pride in doing work the right wayStrong attention to detailAt least 1-year of customer service and data entry experienceComfort using computers and Microsoft Office toolsFocus and adaptability in a fast-paced environmentIf accuracy feels satisfying to you and finishing things properly matters, you'll likely enjoy this role.Why Join Gopher Sport:$21.50 per hour starting payUp to a 5% increase after 6 months, with additional growth tied to skill progressionAnnual merit increases based on performanceClearly outlined career path where you have ownership in defining your future and opportunity to earn an additional increase with each progressionHealth insurance options, vision insurance3 weeks of PTO in your first year3 weeks of remote-flexible work time8 paid company holidaysProfit sharing, 401(k), tuition reimbursementProduct discounts and onsite fitness centerHow to Apply:Please submit:Your resumeA short cover letter explaining why this role interests you and how your experience alignsSelected candidates may be invited to complete brief assessments and interviews to ensure a strong mutual fit.