Customer Advocate II

Job SummaryUnder supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include conducting research. Spending approximately 90% of the scheduled time on the phone according to business need.Job Requirements* High school diploma OR GED.* 1 year customer service experience in a health care or health insurance environment.* Experience evaluating customer situations, making decisions, and responding quickly to questions.* Data entry and/or typing experience.* Interpersonal, verbal and written communication skills and independent decision making skills.* Analytical and organizational skills.* Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.Preferred Job Requirements:* 1 ½ years customer service experience.* 6 months data entry experience in an office environment.* Experience working with various lines of business, i.e.

CDHP, Medicare, Wellness, and Disease Management.* Knowledge of medical terminology and anatomy.* Referral preference given to applicants able to take and meet testing criteria.HCSC Employment StatementWe are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.Base Pay Range$17.75 - $28.39Exact compensation may vary based on skills, experience, and location.