Providing exceptional customer service, the full-time Customer Advocate I will respond to inquiries from members and their dependents, hospitals, and providers while working remotely to resolve membership and claims issues. Key responsibilities Respond to customer inquiries through various communication channels, ensuring a high degree of service Research and interpret medical policies and membership records to independently resolve issues Maintain accurate records of inquiries and correspondence in a computerized tracking system Required qualifications High school diploma or GED 2 years of customer service, member services, or claims processing experience Advanced keyboarding skills Intermediate knowledge of Microsoft Office
Customer Advocate I in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.