Customer Advocate 1, Contact Center Support

Customer Advocate, Contact CenterNow is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!The Customer Advocate, Contact Center plays a critical role in delivering an exceptional patient experience by supporting both Dental and Medical Offices with appointment scheduling, cancellations, and rescheduling for examinations and treatments.

Customer Advocates are expected to demonstrate professionalism, empathy, and strong communication skills while working toward individual performance goals and adhering to Contact Center policies and procedures. This role requires the ability to manage high call volumes, navigate multiple systems, and accurately coordinate care while ensuring patients' needs are met with efficiency and compassion.ResponsibilitiesAnswer inbound calls from new and existing patients to schedule, cancel, or reschedule Dental and Medical examinations and treatmentsPlace outbound calls to patients using professional and effective telephone communication skillsRespond to appointment requests submitted through Dental and Medical Office websitesAccurately schedule appointments in accordance with established scheduling guidelinesNavigate and utilize multiple systems of record simultaneously while handling live callsVerify patient insurance coverage and eligibility to support appropriate scheduling decisionsSend clear and accurate correspondence emails to designated PDS Health offices as neededSupport emergency appointment requests related to treatment needs or pain managementActively demonstrate The Perfect Patient Experience by maintaining a positive attitude, practicing active listening, demonstrating effective empathy, and prioritizing patient needsSuccessfully complete all required basic guide tests within 90 days of accepting the positionParticipate in team meetings, volunteer events, trainings, and coaching sessions as requiredPerform additional duties as assigned to support Contact Center operationsQualificationsHigh School Diploma or General Education Degree (GED)Minimum of two (2) years of customer service experience (call center, dental, or medical front-office operations)Preferred QualificationsAssociate's Degree, Bachelor's Degree, or one-year certificate from an accredited college or technical school; or an equivalent combination of education and experienceBilingual in English and SpanishKnowledge/Skills/AbilitiesStrong ability to multitask across multiple systems without compromising accuracy or qualityExcellent interpersonal, oral, and written communication skillsAbility to respond effectively to inquiries from patients, PDS Health offices, laboratories, pharmacies, internal staff, and vendorsSelf-motivated, dependable, and able to work independently as well as collaboratively within a team environmentAbility to quickly learn, retain, and apply detailed information related to dental and medical procedures and workflowsBenefitsMedical, Dental, and Vision InsurancePaid Time Off (PTO)Tuition Reimbursement401(k) Retirement PlanPaid time to volunteer in your local communityCompensation Information $20.50-$26.70 / HourlyPDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.