Empowered as the Voice of Affirm, the full-time remote Customer Advocacy Associate II will investigate and resolve complex customer complaints, collaborating with cross-functional teams to enhance customer experience and drive operational improvements. Key responsibilities Deliver outstanding customer experiences by investigating and addressing complaints from various internal and external stakeholders Engage with cross-functional partners to identify and remediate thematic issues, leading process improvement initiatives Become a subject matter expert on financial services products and consumer finance policies to better serve customers Required qualifications Minimum 1 year of experience in operations, customer support, or related fields Exceptional writing skills with attention to detail, grammar, and brand voice Strong customer empathy and a focus on service levels Eagerness to think creatively about solutions and process improvements Resilience in managing complex interactions and uncertainty
Customer Advocacy Associate in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.