Affirm, Inc. is hiring a Customer Advocacy Associate II within the Customer Operations group. You’ll investigate, remediate, and address highly complex customer complaints, coordinating with Bank Partners, Executives, and internal teams to drive fair outcomes and learn from each escalation.
We value empathy, product expertise, and a compliance-minded approach, with opportunities to influence processes and tooling, and to advance customer trust at scale in a remote-first environment.
#J-18808-LjbffrCustomer Advocacy & Resolution Specialist (Remote) in northern at Unknown Company
This position is listed as full time and able to be worked remotely.