As a full-time Customer Advocacy Agent, the successful candidate will provide proactive customer outreach, address production issues, and ensure customer satisfaction while working remotely to support the custom framing journey. Key responsibilities Provide proactive daily customer outreach, communicating necessary order changes and informing customers of production issues with care and clarity Collaborate with the operations team on high-priority orders, ensuring the voice of the customer is represented at every step Monitor customer advocacy channels and assist remote CX agents by answering questions and providing guidance Required qualifications 2+ years of experience in a customer service role Proactive, positive, and self-directed with the ability to work independently Strong verbal and written communication skills, demonstrating warmth and professionalism Collaborative team player who thrives in a fast-paced, ever-changing environment Passionate about home, design, and customer experience