Customer Account Specialist

Job TitleThe purpose of this role is to deliver top tier customer service by anticipating and fulfilling customer requirements and supporting the outside sales team. This role is responsible for managing day to day customer needs, processing orders, coordinating with internal teams, and acting as an extension of the sales team. This position requires attention to detail, product and customer knowledge and excellent service.Areas of Responsibility / TasksCustomer Service Related:Process customer orders, drop ships and requestsProvide product information, pricing and availability to customerProactively reach out to customers to inform on material delays, new opportunities, and to resolve issuesEnsure customer specifications are met with each orderMaintain and update all customer pricing including monthly price sheetsHandle customer complaints and properly escalate as needed. Provide ongoing communication to the customer regarding state of resolution.Schedule carriers for customer ordersCoordinate with outside warehouses to ensure customer orders are shipped on time and in full in accordance with customer requirementsReceive and upload bill of lading documents – engaging in ongoing follow up with warehouses to ensure documents are received timely for invoicing purposesAnswer incoming phone callsSales Support:Enter monthly price sheetsPrepare reports for upcoming customer visitsProvide ongoing gap analysis related to volume and profit marginMake recommendations to the sales team on potential new businessArrange regular profit reports for review by salesAssist sales with meeting follow up action items – processing samples, providing quotes, sending product information, etc.Process and track samples and follow up with sales team on statusWork with the purchasing team to update customer forecasts as relayed by salesOther duties assigned based off business need.Competencies; Knowledge, Skills, Abilities (KSA)1. Knowledge of business processes from operational departments and commercial parts of the business2. Knowledge of legacy systems (functions and capabilities available to users)3. Understanding of departmental expectations for systems being implemented4. Knowledge of business structure5. Demonstrates strong ability to follow current processes and can apply knowledge to assist with process improvement6. Extreme attention to detail and ability to maintain data quality and integrity7. Strong ability to analyze and report on data8. Ability to work efficiently to successfully complete tasks and projects under set deadlines9. Able to work independently, as well as in a team environment10. Ability to maintain sensitive information11. Superior organizing/documentation skillsMinimum Qualifications/ Education / Experience / Certifications1.

Education:a. High school diploma or equivalent required2.

Experience:a. End-user knowledge of our ERP Systemb. Relevant Industry experience - preferredc. Detail oriented with organizational and multitasking skills3. Systems Experience:a. Working knowledge of M365 Office Suite, Customer Management, and Reporting tools4. Language:a. Proficiency in English requiredNOTICE TO APPLICANTS: Ravago Americas is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, disability, veteran status, citizenship status, or marital status. We assure you that your opportunity for employment with this employer depends solely upon your qualifications.