Managing credit and collection duties for customer accounts, the full-time Customer Account Specialist will perform telephone collections, negotiate payment plans, and resolve delinquent accounts in a remote work environment. Key Responsibilities Performs credit and collection duties for large and moderately complex customer accounts, including telephone collections and account management Collects past due accounts utilizing technology and collection strategies, negotiating payment plans with customers Evaluates financial statements and authorizes credit establishment within company guidelines while managing assigned accounts to maintain low levels of delinquency Required Qualifications Minimum of 1 year of experience in customer service or collections in a call center environment Bachelor's degree in business or a related discipline is preferred Strong computer aptitude with the ability to learn quickly and apply new knowledge Knowledge of negotiation techniques and familiarity with collection policies and procedures Ability to remain seated for long periods while performing telephone work