Customer Account Specialist

Job Description – Customer Account Specialist

Department: Sales / Customer Service

Location: Carol Stream, IL

Reports To: Sales Manager

Position Summary

The Customer Account Specialist is responsible for supporting customer accounts by managing orders, monitoring delivery requirements, coordinating with internal teams, and resolving service issues in a fast-paced manufacturing environment. This role works closely with sales and operations to ensure accurate communication, on-time delivery, and a high level of customer satisfaction.

Key Responsibilities

•Serve as the day-to-day contact for assigned customer accounts, maintaining professional communication and strong customer relationships.

•Understand and respond to customer requirements through frequent updates on delivery and quality status in coordination with manufacturing.

•Understand and support established sales policies and procedures to provide effective customer service.

•Enter and maintain customer orders, purchase orders, releases, and related information in the ERP system.

•Review customer releases, shipment schedules, and requirements to ensure accurate and timely order fulfillment.

•Process sales contracts, prints, quote sheets, and related documentation on awarded business.

•Prepare clear and accurate quotations and proposals in response to customer RFQs.

•Coordinate with sales, manufacturing, quality, and operations regarding customer requirements, production schedules, order progress, and delivery commitments.

•Follow up on shortages, discrepancies, schedule changes, quality concerns, and service issues; escalate critical matters appropriately.

•Manage shipment schedules, labels, advance shipping notices (ASNs), invoices, and related documentation; support expedited and drop shipments as needed.

•Audit shipments to confirm compliance with customer requirements.

•Work cross-functionally with accounting and finance to assist with escalated customer payment issues.

•Support customer account forecasts, reconcile order information as needed, and provide data for management review meetings.

•Participate in APQP activities, project timing plans, and customer-input coordination as applicable.

•Maintain accurate records, run account and order status reports, and identify opportunities to improve customer service and internal processes.

•Provide backup support for team members and perform other related duties as assigned.

Qualifications

•1–3 years of customer service, inside sales support, account coordination, or order management experience, preferably in manufacturing or distribution.

•Associate’s or bachelor’s degree preferred, or equivalent relevant experience.

•Proficiency with Microsoft Office and experience using ERP systems.

•Strong customer communication, organization, problem-solving, and follow-through skills.

•Detail-oriented, proactive, and comfortable managing multiple priorities across departments.

•Familiarity with manufacturing processes, product quotations, and quality requirements preferred.

Position Details

This is an on-site role expected to be in the office during normal business hours. Potential remote work flexibility will be based on job performance, business needs, and approval. The Account Manager position has the typical physical requirements of working in an office setting. Travel not to exceed 5-10%.

Compensation and Benefits

Job Type: Full-time, Exempt, Benefit Eligible

Projected Salary: $60-75K annual

Benefit Offerings: Paid Holidays; Paid Vacation/Sick Time; Health, Vision, and Dental Insurance; Disability Insurance; Life Insurance; Flexible Health Spending Account; 401(k) with employer match; Discretionary Bonus Program; Education Assistance; Professional Development.

*Benefit eligibility subject to company policy and benefit summary plan description.

MultiTech Industries is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.