Owning the end-to-end customer journey, the full-time remote Customer Account Manager will drive customer success from onboarding through implementation and adoption, ensuring alignment with engineering, security, and executive teams while managing a portfolio of accounts. Key responsibilities Build and execute customer success plans that align Harness capabilities with customer business goals Program-manage multi-workstream implementations, coordinating teams and tracking progress against milestones Lead engagement cadence with customers, proactively managing risks and driving product adoption Required qualifications 5+ years in Customer Success, Technical Account Management, Program Management, or Professional Services in a SaaS environment Harness CI/CD/Platform certification and strong knowledge of modern DevOps practices Proven track record of driving product adoption and outcomes in technical environments Demonstrated project-management skills in leading multi-workstream software implementations B.S. in Computer Science, Engineering, or a related technical field, or equivalent experience