Providing support to brokers and employers, the full-time Customer Account Associate will assist clients via email and call center interactions, ensuring service level agreements are met while working in a hybrid environment based in Orlando, FL or Salt Lake City, UT. Key responsibilities Comply with general and client-specific Service Level Agreements (SLAs) Document client interactions and escalate unresolved issues to Tier 2 colleagues or Team Lead Coordinate with other departments to ensure timely resolution of client issues Required qualifications Strong customer orientation and ability to work effectively in a team Availability to work outside of normal hours as needed Proficiency in Microsoft Office Suite Above-average initiative and self-reliance with strong judgment skills Effective verbal and written communication skills
Customer Account Associate in workfromhome at Unknown Company
This position is listed as full time and hybrid.