Customer Account Analyst

Supporting client benefit programs, the full-time Customer Account Analyst will provide operational and administrative assistance, including enrollment processing, data validation, and issue resolution, while working remotely. Key Responsibilities Support administration of client benefit programs, including enrollment processing and data validation Provide Tier 1 & Tier 2 support for client inquiries related to benefits processing and administration Assist internal service teams during peak periods to ensure timely client deliverables Required Qualifications 1-2 years of experience in benefits administration or related support role Experience with enrollment processing or HR/benefits platforms preferred Proficient with Microsoft Office Suite, with advanced experience in Microsoft Excel preferred Strong data entry and accuracy skills Ability to work outside normal hours during peak periods as needed