CTI Application DeveloperLocation: Columbus, OHJob Type: C2CExperience: 5-7 years CTI application Skills: avaya, cti, rest apiDescription:5 plus years of experience in scale-out architecture, high-availability architecture and geo-redundant architecture5 plus years of experience in large scale enterprise contact center application development and integration; end-to-end including contact orchestration, routing, reporting, real-time data (context) management, reporting event correlation, agent desktop, Computer Telephony Integration, web integration to back office and client/entity servicing servicesDeep understanding of Digital, Cloud and Omnichannel Customer Experience conceptsKnowledge of UX design to inform and ensure great API designAdvocate and evangelist of the micro services architecture and REST API visionStrong in Agile Development and experience with SCRUM or similar methodologiesDelivers APIs within an efficient Agile SDLC which includes continuous delivery and built in quality automationGood written and spoken communications skills in English and thought-leadership skillsWell versed in requirements generation and analysis, vendor analysisResponsible for detailed analysis and design, development, unit testing, providing support during QA and UAT cycles and a defect free production delivery. The position will require off hours support rotations. Application Developers are expected to work closely with the entire IVR and CTI Development team and also work with offshore counterparts.