Upshop is seeking a Customer Support Specialist II to own complex escalated tickets, tracing issues across configurations, data, and integrations. You will replicate environments, verify root causes, and prepare a robust handoff with evidence for engineering teams.
You will mentor CSS I staff, manage multiple tickets with SLAs, and contribute to playbooks. Expect on-call rotation, cross-functional collaboration, and responsible use of AI tools in investigations.
#J-18808-LjbffrCSS II: Complex SaaS Escalations & Root Cause in ca at Unknown Company
This position is listed as full time and onsite.