CSR

CSRAll American Facility Maintenance - Sunrise, FL 33325OverviewSalary Range $21.00 - $25.00 Hourly Position Type Full TimeDescriptionSummary/Objective:The Customer Support Representative reports directly to the Account Manager and will provide support by executing and delivering on limited responsibilities. These tasks include contacting customer and/or vendor to ensure the timely submission of required documents. This role requires outstanding communication and documentation skills.Key Responsibilities:Follow-up on all open work orders to ensure required documentation is provided in a timely mannerMust take initiative to gather what is needed to move work order's forwardAbility to priority work as needMust recognize and act on changes to a work order's status based on urgencyAnswer phonesEnter accurate and complete notes in the system regarding correspondence with customers and subcontractorsRelay work orders, messages, or information to or from technicians and supervisorsUpdate customer web-based portalsRelay work orders, messages, or information to or from technicians, supervisorsAct on all incoming faxesOther duties assignedQualificationsRequirements:Must have a minimum of 2 years of dispatch / customer service (CSR) experience in the electrical, HVAC, plumbing, facility maintenance industry, or be a current college student / recent college grad.Must have excellent verbal communication skillsMust possess the ability to comprehend and construct correspondence, listening skills, telephone skills and information gathering skillsMust be able to work well independentlyMust possess organizational skills in managing multiple work orders simultaneouslyFlexibility and willingness to learn and work on different tasks as needed.Strong attention to detailSchedule: Sunday–Wednesday, 4:00pm–1:00am