Cruise Operations ManagerSalary: $4,100- $4,500 monthly DOETimeframe: Full time, expected 40- 50 hours/weekLocation: Present in Skagway, Alaska to prepare for season set-up through completion of shutdown. Typically, this occurs between mid-March through mid-October. Remote work possible outside of these months.Winter role vs.
summer role varies considerably in terms of time, projects, and general business of the Haines office.Overview:Alaska Mountain Guides operates a variety of tours for guests visiting Southeast Alaska. Our primary clientele involves cruise ships, though independent travelers are also welcome. The main responsibility of the Haines Cruise Operations Manager is to oversee each of the tour sites and their corresponding site managers as well as assist in a variety of day-to-day operations of the company through a combination of field and office work.Job Qualifications:Must be 21 years oldPrior experience in cruise industry/ tourism is preferredExcellent organizational and management skillsStrong computer and database skills (Microsoft Excel and Word, Adobe, etc.)Some experience in the outdoors is preferred.Reporting:Report directly to the Skagway program manager.
Help facilitate generation of Skagway weekly reports to Skagway Program manager and owners.General Duties:Responsible for oversight of operations for Alaska Mountain Guides and Chilkat Guides cruise ship programs in Skagway.Coordinate with Haines office for Cruise ship programmingHelp support long trip operations based out of SkagwayGuide Management:Shared management of guides, dock staff and site managersTime sheets and payroll - manage overall guide hours and overtimeTimesheet review prior to each payrollOversee overall schedulingCoordinate with site specific managers to help facilitate weekly guide meetingsGuide appreciation; organize dinners and activities, etc.Office Management & Office Tasks:Ship correspondence - email and telephoneScheduling – manage overall scheduling with office staff.Dock repping and settlement - as needed - shared with office and dock managersShared management of Dock Manager - Organize and manage dock transfers – work closely with Dock Manager to ensure that Dock transfers happen appropriately.Active presence at site and on pierDaily Summaries - emailed to all ships at the end of the dayWaivers and guide paperwork - Organize and verify completion throughout day and at endManage Skagway Office Petty Cash in coordination with Skagway Program managerOrganize weekly office meetingsShip Settlement and Sending Settlement Sheets & Dock transfersMaintain Outlook Skagway CalendarLearn database and scheduling software and coordinate database efforts within the Skagway office and between the Haines Office.Help structure and build allocations and proposals for each season working closely with Skagway and Haines program managers.Manage adjustments to allocations and space requests with the cruise lines on an ongoing basis.Marketing:This would primarily be the Marketing Manager's role, however, the Operations Manager may play a part in these marketing efforts. This may include Familiarization (FAM) trips with Shore Excursion staff, presence and enthusiasm at the dock, or other lateral marketing efforts.Be a part of, and support, early season FAM trips.Skagway Infrastructure:Houses - make notes in weekly report of repairs needed.Coordinate with maintenance staff to prioritize repairs.Coordinate employees and house "moms" to ensure that properties are adequately taken care of.Program Site Management:Shared management with Site Specific ManagersSite specific managers manage specific programs/locations, and are key assets in ability to manage operations.Rock/Zip site managers, Canoe program manager, Hike & Float Manager, Dock Manager, and "new program" managerMake sure they are providing regular reports, and have what they need.Delegate specific tasks appropriately for efficient management.Guide and Drive as neededOther duties as dictated by daily needsSupport of new projects and initiatives as neededWinter Season:Primary functions include but not limited to:Hiring for summer seasonCreation and management of cruise allocationsExpedition sales (see above)Helping all departments as neededRemote work possible in winterRemote work is a privilege based on performance and is not guaranteedMust be present in Skagway office a minimum of two weeks prior to first guide arrivals in Skagway and through season shut-down (typically mid-March through mid-October)