CrowdStrike Technical Account Manager (TAM)

Job Description

ICW (Financial Services)/JP0123/Cybersecurity Operations Manager

San Diego, CA - (Onsite)

Contract

Primary Objectives During the First Year:

• Lead the successful implementation and onboarding of CrowdStrike services.
• Establish governance , operational reviews, escalation paths, and service-management processes.
• Manage CTEM operations and remediation coordination.
• Manage Falcon Guardian / AIDR administration and operating processes.
• Assist ICW in maturing security operations and incident-response processes.
• Complete knowledge transfer and operational-readiness documentation before the end of the assignment.

Required Experience and Qualifications:

• 10+ years of cybersecurity experience spanning security operations, incident response, threat detection, exposure management, or managed security services.
• 5+ years leading enterprise SOC , MDR, incident-response, or managed-security programs.
• 3+ years of operational experience with CrowdStrike Falcon technologies, preferably Falcon Complete, Insight, Identity Protection, Exposure Management, Next-Gen SIEM, or Guardian / AIDR.
• Experience in a senior client-facing role such as TAM , Security Operations Manager , SOC Manager , Service Delivery Manager , or Cybersecurity Program Manager .
• Proven coordination across customers, cybersecurity vendors, and global systems integrators during implementation and operations.
• Experience with critical escalations , governance , executive reporting , service reviews , and cross-functional remediation .
• Ability to work onsite in San Diego for the 12-month assignment.
• Strong communication skills and the ability to translate technical issues into business impact and clear actions .