Description
The Cross-Industry Community Navigator is the welcoming face of The Quantum Coalition Network, helping new and prospective members understand how to plug into our cross-industry ecosystem. This role focuses on creating a warm, informed, and seamless first experience for everyone entering QCN.
Responsibilities
- Greet and onboard new members through email, virtual calls, or community platform messages.
- Clearly explain QCN’s mission, pillars, and membership options, and help members choose the best fit.
- Host or support monthly “Welcome to QCN” virtual sessions and small-group introductions.
- Answer basic questions about programs, events, and membership, and route complex questions to staff.
- Capture feedback from new members about their onboarding experience and share insights with leadership.
Qualifications
- Strong interpersonal and communication skills; comfortable engaging with diverse professionals.
- Ability to clearly explain concepts and walk someone through options.
- Organized and reliable, with timely follow‑through on messages and commitments.
- Experience in customer success, community management, or hospitality is a plus, but not required.
Other Details
- Time commitment: Approximately 3–5 hours per month.
- Ideal for volunteers who love connecting people and making others feel seen and supported.
- Can be performed fully remote with occasional live support for virtual events.