Owning customer-facing systems, the full-time CRM Systems & Automation Manager will automate operational processes across Student Onboarding and Student Success while collaborating with cross-functional teams in a fully remote environment. Key responsibilities Design and implement scalable workflows to enhance operational efficiency Collaborate with Product, Operations, Engineering, and external vendors to optimize software costs and system reliability Conduct business analysis and process design to reduce manual work across various functions Required qualifications Proven experience in CRM system administration and automation Strong background in business analysis and process design Technical implementation skills in software solutions Ability to work collaboratively in a cross-functional team environment Experience in the EdTech sector or similar industries is a plus