To support enterprise-level CRM operations, the full-time salaried CRM Operations Lead will manage complex accounts, oversee team development, and drive service innovation in a remote setting. Key responsibilities Lead strategy and delivery for the practice's largest enterprise accounts while owning special projects requiring technical and strategic oversight Directly manage and develop CRM Strategists, setting clear expectations and fostering career growth within the team Drive the innovation agenda by identifying new service offerings and evaluating emerging tools and methodologies for client demand Required qualifications 6+ years of experience in CRM/lifecycle marketing, including team management in an agency environment Proven track record with enterprise-level accounts and complex projects such as migrations and replatforms Expertise in Klaviyo, with additional experience in platforms like Braze or Iterable being a strong plus Experience in building or scaling new service lines within an agency or consultancy Entrepreneurial mindset with a focus on client retention and lifetime value