To enhance client experiences, the fully remote CRM Senior Developer/Administrator will manage the administration, development, and continuous improvement of Microsoft Dynamics 365 Customer Engagement and related Power Platform environments while collaborating with business stakeholders and technical teams. Key responsibilities Administer and maintain Dynamics 365 Customer Engagement, Dataverse, and Power Platform environments, providing user support and troubleshooting complex issues Configure and develop custom solutions, including tables, fields, forms, and Power Automate flows, while managing integrations and data synchronization Collaborate with business users to clarify requirements and implement enhancements, maintaining documentation and identifying opportunities for continuous improvement Required qualifications 5+ years of hands-on experience with Microsoft Dynamics 365 or Dynamics CRM, including administration and development Strong experience with Dynamics 365 Customer Engagement, Microsoft Dataverse, and Power Automate Proficiency in JavaScript, C# plugins, and REST APIs or Dataverse Web API Experience with system integrations, data synchronization, and application lifecycle management A bachelor's degree in a related field, technical training, or equivalent practical experience