Job Description Summary :
Crisis Specialist Float is a member of the Ozark Center Crisis Services team and as such has responsibilities to provide crisis intervention and resolution twenty-four (24) hours per day, every day. Linkage and referral capabilities with a twenty-four (24) hour emergency hotline have been established to assure prompt and adequate response by the Crisis Intervention Team. Crisis Specialists shall have twenty-four (24) per day access to a physician for consultation and emergency face-to-face intervention when appropriate. Crisis Specialist provides services to individuals impacted by a variety of behavioral health (addiction/substance use and mental health) issues, recognizing that the individuals we serve often times have experienced trauma that affects their development and adjustment. Crisis Specialist demonstrates a warm and welcoming empathic, hopeful attitude, conveying a philosophy of dual recovery. Crisis Specialist will be trained in trauma-informed care and will work to help provide services in an environment that is sensitive and responsive which will prevent victimization, abuse, or trauma as a result of the care received. Crisis Specialists shall have immediate access to and be supervised by Qualified Mental Health Professional (QMHP).
Education:
Crisis Specialist will meet any of the following educational and experience requirements:
Physical Requirements:
Crisis Specialist Float is a member of the Ozark Center Crisis Services team and as such has responsibilities to provide crisis intervention and resolution twenty-four (24) hours per day, every day. Linkage and referral capabilities with a twenty-four (24) hour emergency hotline have been established to assure prompt and adequate response by the Crisis Intervention Team. Crisis Specialists shall have twenty-four (24) per day access to a physician for consultation and emergency face-to-face intervention when appropriate. Crisis Specialist provides services to individuals impacted by a variety of behavioral health (addiction/substance use and mental health) issues, recognizing that the individuals we serve often times have experienced trauma that affects their development and adjustment. Crisis Specialist demonstrates a warm and welcoming empathic, hopeful attitude, conveying a philosophy of dual recovery. Crisis Specialist will be trained in trauma-informed care and will work to help provide services in an environment that is sensitive and responsive which will prevent victimization, abuse, or trauma as a result of the care received. Crisis Specialists shall have immediate access to and be supervised by Qualified Mental Health Professional (QMHP).
Education:
Crisis Specialist will meet any of the following educational and experience requirements:
- A master's degree in behavioral health meeting the criteria as a Qualified Mental Health Professional (QMHP) as outlined by Missouri Department of Mental Health, having completed a clinical practicum/internship and one (1) year of experience in behavioral health, is preferred.
- A Qualified Addition Professional (QAP) as outlined by the Missouri Department of Mental Health.
- Experience is considered as a combination of direct work experience, approved graduate-level education, and/or graduate-level clinical internship.
- One (1) year experience in crisis intervention work is preferred.
- Assure that the following basic principles of crisis intervention underlie delivery of these services:
- Assistance must be easily accessed and immediately available.
- Crisis should be viewed in systems terms, suggesting the need to involve significant others to resolve the precipitating event, if possible.
- Crisis services should focus on the present and reduce stress and tension.
- Medication may be a necessary strategy to reduce stress.
- Active intervention including advocacy, supportive guidance, and identification of adaptive responses are generally required to resolve the crisis.
- Provide crisis/emergency services and consultations to identified Ozark Center patients at the specified hospital of their choice when requested. This shall include Ozark Center patients who have been admitted to a medical floor and whose current case manager is unavailable.
- Specialist shall provide crisis/emergency services and consultations to identified Freeman ED patients at the hospital when requested. This shall include patients who have been admitted to a medical floor.
- Provide therapeutic intervention services for Urgent Behavioral Solutions.
- Knowledgeable in involuntary detention laws and procedures and consults with the area Mental Health Coordinator and/or Community Behavioral Health Liaison.
- Crisis Specialist shall report to the Crisis Services Supervisor for program specific supervision and shall be under the administration of the Director and Assistant of Crisis Services
- Perform all other duties as assigned.
Physical Requirements:
- Normal office environment.
- Ability to stay awake and be responsive throughout shift while working on the hotline.
- Typical demands include prolonged sitting, frequent standing, bending, stooping, and occasional lifting up to 25 pounds.
- Requires normal range of hearing and manual dexterity sufficient to operate keyboard, telephone, photocopier, calculator, and other office equipment as needed.
- Requires ability to work under stressful conditions and to work irregular hours and deal with irate individuals.
- TB test upon hire.