CRISIS RESIDENTIAL SPECIALIST **Litteral House**

Job Category : Case Manager

Requisition Number : CRISI

• Posted : September 11, 2026
• Full-Time
• Rate : $35.49 USD per hour

Locations

Showing 1 location

San Jose, CA 95112, USA

Description

** Work Schedule is Friday - Tuesday 6:45am – 3:15pm. Bilingual candidates are encouraged to apply. Bi-Lingual Pay - One hundred twenty-five dollars per paycheck for threshold languages to serve our monolingual clients **

Pay rates for Union positions are set in the Collective Bargaining Agreement with SEIU Local 521. Each position has a total of six steps, Step 1 (entry level) through Step 6 (15 years of employment with the organization). Union staff are promoted from Step 1 to Step 2 upon their one-year anniversary. The current Step 1 rate for this position is $35.49 /hr, and the current Step 6 rate for this position is $39.19 /hr.

** In addition to our competitive salaries, we pay a shift differential for certain shifts in our 24-hour programs as follows: (Only 1 differential -whichever is highest will apply at a time).

• 6.25% additional pay for overnight (NOC) shift from 11 pm to 7 am
• 4.75% additional pay for evening shift from 5:30 pm to 10:59 pm
• 4.75% additional pay for weekend shifts from 12:01 am on Saturday thru 11:59pm on Sunday

We offer a competitive package of employee benefits for 30 to 40-hour week positions. You will receive a defined contribution amount of up to $15,433.08 per year (prorated for part-time employees working less than 40 hours per week) to purchase the benefits of your choice on a cafeteria plan basis. Any amount of this defined contribution not used towards your benefits will be paid to you as taxable earnings. We offer a retirement plan with a generous employer match starting at 4% after one year of employment. Our paid time off is also more generous than many employers with vacation time accruing up to 25 days per year, 6 days of sick time per year and 12 paid holidays.

The benefits offered in our cafeteria plan are as follows:

• Medical benefits –Kaiser--ranging from $0 Deductible Plan with $15 Copay to $,3400 Deductible Plan with Health Savings Account. Sutter Health plans are also available from $0 Deductible Plan to $2,500 Deductible Plan.
• Dental benefits –Guardian: 1 dental HMO and 2 PPOs
• Vision benefits – 2 options from Guardian VSP: a standard vision plan and an enhanced vision plan

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Provide integrated, recovery-oriented, rehabilitation and case management services to individuals in psychiatric crisis in a community based, residential setting.*
• Implement individual service and treatment plans.
• Facilitate psychiatric ("psych") consultations and group sessions by attending psych meetings and taking notes and by scheduling clients for psychiatric consultations.
• Provide medical follow-up assistance to clients in obtaining a primary care physician, coordinating care with medical doctors, and assisting with medical issues, schedules, and transportation.
• Facilitate client insurance benefits to expedite treatment and payment to the Agency.
• Determine client coverage status and, if needed, eligibility for benefits; assist with the benefits application process or liaise with the appropriate existing insurance carrier, including government agencies and private carriers, to obtain the proper paperwork for re-determination; help clients keep track of and maintain eligibility for outpatient services;
• Provide benefits training to clients; help them choose prescription plans; provide benefits assistance to enable them to return to work;
• Field questions from other staff members on benefits.
• Develop and run groups aimed at strengthening individual’s behavioral health, i.e., symptom management and relapse prevention.
• Provide service to clients and clients’ families in linkage with professional and community resources.
• Coordinate care with other programs and contact case managers if clients show changes in behavior; refer clients to non-Momentum therapists, if appropriate;
• Inform clients’ probation agents, conservators, and case managers of their admission;
• Liaise/advocate for clients with outside agencies; help and educate clients with researching outside, independent living and making the most of community resources; liaise with representatives of those resources, such as property managers, on behalf of clients;
• Facilitate clients’ live and telephone interviews for housing placement;
• Work with clients’ families and educate them on behavioral health issues, facilitating the process toward successful transitions.
• Interface directly with clients and provide counseling, particularly during times of conflict and crisis intervention.
• Monitor clients’ independent living skills; assess their stability; approve their daily and weekend passes; help clients with learning problem-solving, socialization, and coping skills.
• Identify, assess and respond to crisis situations. Set clear limits and ensure that both residents and facility are safe. Notify appropriate case manager.
• Assist in budgeting and financial planning; address health and safety issues, how to respond to common emergencies, and provide information about medication;
• Encourage clients’ creativity, self-empowerment, and understanding of their diagnosis and/or illness.
• Provide client-centered counseling focusing on the present. Listen, respond empathically, and engage in problem solving. Identify symptoms and assist residents in self-management skills for behavioral illness and substance abuse.
• Participate in management of team/program discretionary resources available to meet client needs.
• Complete the clinical records and other documentation, processes, and procedures that enable clients to receive these services in accordance with agency, payor and regulatory requirements, utilizing paper or computer technology.
• Perform administrative admissions and/or discharge paperwork and procedures
• Assess clients for admission, benefit status, and clinical appropriateness for admittance; coordinate admittance details; communicate with referral sources to complete admittance papers; complete the Admission Summary;
• Work with clients to assess discharge options; arrange case conference for discharge; schedule appointments and interviews for discharge programs; complete the Discharge Summary.
• Enter and maintain up-to-date clinical documentation for each client.
• Update client files with case notes and treatment plans.
• Work with clients to assess discharge options; arrange case conference for discharge; schedule appointments and interviews