Crisis Regional Director

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Crisis Regional Director

Full Time Tempe, AZ, US

2 days ago Requisition ID: 1349

Salary Range: $111,847.83 To $147,918.75 Annually

Position Summary

The Crisis Regional Director (RD) provides clinical and operational leadership for an assigned geographic region within CPR's Crisis Department, overseeing services across multiple hospitals and/or hospital networks. This role is responsible for supporting high-quality crisis care, developing strong teams and hospital partnerships, and ensuring consistent and effective operations across the region.

This is a dynamic leadership opportunity for a behavioral health professional who thrives in a fast-paced, ever-changing environment and is energized by solving problems, supporting others, and finding practical solutions to complex or unexpected situations. Success in this role requires a calm, confident presence; the ability to manage competing priorities and make sound decisions under pressure; and the flexibility to adapt as needs and circumstances change.

The role offers the opportunity to move seamlessly between clinical and operational leadership—supporting a team member, responding to a clinical concern, strengthening a hospital partnership, addressing a staffing challenge, or collaborating with CPR leadership to improve processes and outcomes. The ideal candidate brings strong clinical judgment, emotional intelligence, accountability, creativity, and initiative, along with a willingness to be hands-on when needed. Because crisis services rarely follow a predictable path, the ability to remain focused, organized, and solution-oriented while navigating competing demands is essential.

At CPR, we are committed to making diversity, equity, inclusion, and belonging an integral part of our daily operations. We strive to hire and retain talented, diverse, and creative individuals and are dedicated to promoting fairness, respect, and inclusion at every level of our organization.

Knowledge and Skills

Ability to assess and provide immediate crisis intervention services

Determine client's appropriate level of care

Correctly assess client's with mental health disorders, substance abuse, and/or suicidal/homicidal behavior

Ability to work with all populations including children, developmentally disabled and those with serious mental illness

Ability to work effectively both independently and collaboratively as required.

Ability to lead others and build trust, respect, and rapport with patients, staff, colleagues, external contacts, and CPR management team members

Ability to effectively problem-solve utilizing creativity, resourcefulness, timeliness, and technical knowledge related to analyzing and resolving medical/administrative problems.

Ability to effectively manage own emotions and coping skills while confronting emotionally-charged situations and responses of others

Ability to motivate staff and promote team building

Understands and remains committed to maintaining the highest level of confidentiality.

Excellent written and verbal communication skills

Working knowledge of outpatient licensing, credentialing, and operations; e.g., legal/regulatory, administrative, policy(s), protocol(s), and other clinical matters.

Demonstrates flexibility with job duties and assignments

Primary Duties and Responsibilities

Administrative Duties:

Complete annual reviews for all direct reports

Communicate with CPR Medical Director, Chief Clinical Officer and QM/UM Director about clinical or district issues

Coordinate with CPR Medical director on a consistent basis

Provide a high level of intervention to help facilitate correct placement of clients

Coordinate with the hospitals regarding any issues

Attend district hospital meetings and provide high level of customer service

Problem solve any staffing issues, technical issues, response time issues at hospitals

Provide regular feedback to team members regarding performance, information, updates

Complete chart quality reviews as needed

Complete monthly & quarterly supervision meetings, region meetings and department meetings

Complete recruitment, interview and hiring activities

Complete clinical training for existing and new hire staff

Complete disciplinary action process as needed

Maintain current knowledge of best clinical practices

Provide direct supervision and support to District Clinical Managers

Reliable and predictable attendance is an essential job function.

Other duties as assigned

Clinical Duties:

Complete a thorough crisis assessment and make recommendations for appropriate level of care

Document in appropriate electronic medical records

Clinicians will respond in a timely manner to requests from physicians, nurses, nurse case managers, or other hospital staff

Coordinate and/or facilitate placement services with the CPR Care Team

Provide excellent customer service follow up care to clients and providers

Counselors must have the ability to travel to the location where the client is experiencing the crisis situation

A timely on-site response is required with an average response time within the acceptable limits of the company-wide average response time range

Attend regularly scheduled staff meetings

Other duties as assigned

Qualifications and Education Requirements

Current, unrestricted license issued by the Arizona Board of Behavioral Health Examiners: LCSW (Licensed Clinical Social Worker), LPC (Licensed Professional Counselor), Ph.D (Doctor of Philosophy), Psy.D (Doctor of Psychology)

Documented post-master's experience for four (4) years, including experience within the past 24 months providing counseling services, or an equivalent of experience, skills and education. At least one year of crisis experience in the last two (2) years is preferred.

Minimum of 3-5 years of progressive leadership experience in a behavioral health or healthcare setting, including direct supervision of clinical and operational teams.

Other Requirements (If applicable)

Must comply with training and supervision requirements during first 90 days of employment, and throughout employment

Provide evidence of professional liability insurance coverage in the amount acceptable, minimum $1/$3 million

All licensed, certified or registered staff will be monitored regarding restrictions, Medicare/Medicaid sanctions, criminal violations, subsequent malpractice actions and any settlement made on behalf of practitioner

A valid driver's license and comprehensive auto insurance must be maintained at all times

All CPR clinical staff is required to apply for, and/or present and maintain, within 7 days of hire, a Class One Fingerprint Clearance card

Valid driver's license and auto insurance must be maintained at all times. Must maintain current CPR/First Aid card and bi-annual TB test

All expirables to be renewed and submitted 30 days prior to expiration date