Crisis Intervention Specialist
Responsible for the diagnostic evaluation through biopsychosocial assessments and disposition of adult and juvenile consumers seeking mental health services. Responds to the Suicide Prevention Hotline and provides crisis intervention services, as well as working closely with area hospitals to ensure proper placement for consumers in crisis. Position requires the ability to multi-task and handle potentially unpredictable situations. Provides crisis prevention and crisis intervention to escalating consumers and other involved parties. Answering 100-200 inbound calls that require crisis intervention. Record financial information, insurance coverage, and caller demographic obeying ethical standards.
Education and Experience: Bachelor degree in behavioral science or psychology or related field, plus one-year clinical experience.
Knowledge: Accepting inbound calls centered about trauma and mental distress.
- Ability to communicate orally and in writing.
- Ability to hear and see in emergency situations.
- Capable of reacting with sound judgement in a fast paced environment.
- Must be physically able to push, pull and carry a minimum of 25lbs.
- Must be able to pass NAPPI training and safely be able to physically handle potentially aggressive situations.