Crisis Helpline Specialist

Crisis Helpline Specialist

Agency Name: Common Ground

Agency Contact: Dennis Decker

Position Type: Full Time

Job Type: Permanent

County: Oakland

Salary Range: 18 - 21 per Hour

Send applications to:

Please include your resume when applying.

Michigan Residents Only

Multiple positions available including full-time, part-time and contingent.

Summary:

The RCH Specialist is an at-will position that reports to the Resource & Crisis Helpline Program Manager. This position will provide crisis intervention, information and referral in the crisis telephone unit via telephone, chat or text.

Essential Job Functions:

Provide comprehensive crisis intervention via telephone, chat or text

Maintain up to date records on all call reports

Must work scheduled crisis line shifts

Comply with attendance and punctuality policies, as well as all other Common Ground policies and procedures

Related Job Functions:

Provide additional coverage, as needed

Perform other job-related duties as assigned

Supervision: None

Required Knowledge, Skills and Abilities

Knowledge of:

Common Ground's programs and services

Caplan Model of Crisis Intervention

Recovery orientation and trauma-informed care in behavioral healthcare

De-escalation techniques, motivational interviewing and collaborative problem-solving skills

Resources and referral sources within the community

Crisis intervention and suicide practices and techniques

Online chat, text-messaging, social media, and internet-based technologies at an expert level

Skill to:

Type, enter data, file efficiently and operate office equipment

Interact well with departmental staff and individuals being served

Work independently and apply critical thinking and decision-making skills

Demonstrate proficiency in relevant software and applications (i.e. Microsoft Word, Excel, PowerPoint and Outlook)

Ability to:

Understand and follow verbal and written instructions

Communicate effectively, both verbally and in writing

Relate to a diverse population which includes a variety of age, economic and educational backgrounds

Consistently exercise superior customer service skills with team members, individuals being served, and with the community

Work in a multi-disciplinary environment and manage evolving needs

Apply the dynamics of the crisis intervention model and engage in problem solving process

Understand and apply the skills needed to review and edit call reports for statistical purposes

Required Education and Experience:

High school diploma or GED

Crisis Intervention Experience

Satisfactory completion of Common Ground's Crisis Intervention and Supervisor training

Satisfactory completion of Applied Suicide Intervention Skills Training (ASIST)

Demonstrated experience utilizing the Caplan Model of Crisis Intervention

Essential Requirements:

Physical Requirements:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Environmental Working Requirements:

Work is done in an office environment with exposure to computer screens. Assignments may require work to be done on an individual basis or in teams with members at various staffing levels. This position requires high levels of engagement in teamwork and collaboration. The work environment is that of a crisis center and may subject staff to behavioral and medical events that could be physically hazardous.

Other Requirements:

Hours may vary from time to time- flexible schedule required; Adhere to established Quality Improvement indicators; All electronic and hard copy documentation are complete, accurate and signed at the end of each shift; Focus on strengths and needs of the person/families served.

The agency may in its sole discretion fill this position on a full-time, part-time or contingent basis with the individual best fit to perform the essential functions of the job. The above statements describe the general nature and level of work performed by employees assigned to the title. Incumbents may be required to perform job-related responsibilities and tasks other than those stated in this specification. Employees in this title are subject to a background check and a pre-employment physical.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.