Overseeing the daily operations of the Refunds department, the full-time remote Credits Supervisor will manage staff training, credit balance inventory, and process improvements while ensuring timely resolution of refund requests for patients and insurance. Key responsibilities Supervises and trains staff, conducts performance appraisals, and coordinates work assignments Manages credit balance inventory to ensure timely resolution of refund requests Tracks trends for enhancements and monitors employee metrics for quality audits Required qualifications High School Diploma or Equivalent Two years of experience with medical Explanation of Benefits (EOB) statements and credit balance management One year of experience posting medical payments to billing Six months of supervisory or management experience preferred Strong Excel skills, including experience with pivot tables and large datasets