To support the mortgage underwriting lifecycle, the full-time Credit Service Representative will investigate, verify, and analyze credit information while delivering accurate credit report supplements and maintaining effective communication with customers and internal teams. Key responsibilities Manage inbound and outbound customer communications, ensuring quality standards are met Investigate and verify credit, employment, and financial information for mortgage underwriting Interpret and review complex credit reports, delivering timely information to customers and internal teams Required qualifications Experience in the financial services or mortgage services industry Strong understanding of credit services, reports, and regulatory considerations Customer service experience in a professional environment Ability to interpret complex credit scenarios, such as foreclosure and bankruptcy Bilingual Spanish/English is highly preferred