Credit Collections Specialist

AR & Collections Associate

3 days in office

Chicago - Loop

Our client, a highly respected global organization headquartered in downtown Chicago, is seeking an AR & Collections Associate to join their collaborative finance team. This is an excellent opportunity to join a stable, employee-focused company known for its exceptional work-life balance, extremely low turnover, strong leadership, and long-term career growth opportunities.

The organization offers a flexible hybrid schedule (3 days in office), paid overtime, outstanding benefits, over four weeks of vacation, profit sharing, and a genuinely positive culture where employees tend to stay long term.

Responsibilities

• Manage a portfolio of customer accounts and oversee collection efforts related to outstanding receivables
• Review aging reports, monitor payment activity, and proactively follow up on overdue balances
• Communicate with clients professionally via phone and email to resolve payment issues and maintain strong relationships
• Coordinate payment arrangements and document account activity accurately within internal systems
• Partner closely with accounting, billing, and internal business teams to research discrepancies and resolve outstanding items
• Assist with reconciliations, reporting, and analysis related to accounts receivable activity
• Support process improvement initiatives and help streamline collection and reporting workflows
• Prepare correspondence, reports, and Excel-based tracking schedules as needed
• Maintain confidentiality and ensure accurate documentation across all collection activities

Qualifications

• Bachelor’s degree preferred or equivalent professional experience
• Prior experience in accounts receivable, collections, billing, or customer account support preferred
• Strong Excel and Microsoft Office skills
• Excellent communication and interpersonal abilities
• Strong organizational skills with the ability to manage multiple priorities effectively
• Detail-oriented with strong follow-through and problem-solving capabilities
• Ability to work both independently and collaboratively within a team-oriented environment