Credit Associate

Credit AssociateOur client is looking for a Credit & Collections Associate. This role handles inbound and outbound collection calls and helps customers resolve credit and invoice issues, with excellent customer service on every interaction.

The role starts on the phone queue and once ramped up you'll take on your own portfolio of accounts.Location: Clearwater, FL (33760)Schedule: On-site Everyday (~8am-5pm)Compensation: $22/hrDuration: 6-month Contract to HireOvertime: Required when business needs ariseDesired Experience:~ 2 years of Accounts Receivable or collections experience, ideally B2B (will also consider Customer Service experience)Strong customer service and phone skills, and comfort spending most of the day on calls with clientsBasic Excel and MS OfficeOracle or SAP experience is a plusA sense of urgency, strong communication skills, and the ability to juggle multiple tasks in a fast-paced environmentHS diploma or GEDDay to Day:Answer inbound calls for payments and credit questions, and make outbound calls on delinquent accountsHelp customers resolve invoice discrepancies before their payments are processedWork declined and expired credit cards every dayReview orders in the credit hold queue, decide next steps using credit guidelines, and follow up on held ordersRespond to customer emails, and work with the team to resolve disputesIn the first few months, meet monthly with Customer Service to fix calls that are misrouted to AROnce that process is in place, manage your own portfolio of collections accountsBy submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.