Credit and Collections Supervisor (66293)

Credit and Collections SupervisorJacksonville - Jacksonville, FL 32218OverviewSalary Range $58,000.00 - $62,000.00 Salary Position Type Full Time Category AutomotiveDescriptionJOB TITLE: Credit and Collections Supervisor - Jacksonville, FLTEAM MEMBER PERKSAlong with a competitive paycheck, you will also get to enjoy a full suite of benefits including:Sick Time - 5 daysVacation Time - Earn up to 2-weeks on your first year of employmentPaid and Floating HolidaysPremium FREE Medical and Dental coverage optionsVision Insurance401(k) with company matchingLife InsuranceDiscounts on Tires and WheelsOpportunity for advancementWE WANT TO HEAR FROM YOU IF YOUPride yourself in providing excellent customer serviceHave proven time management masteryHave the ability to work independently and in a teamPride yourself on solving problems efficientlyESSENTIAL RESPONSIBILITIES:Supervises and coordinates daily credit and collection activities of assigned team members, ensuring alignment with departmental priorities and timelinesExercises independent judgement in reviewing and resolving Soft Hold Orders to ensure timely review, escalation, and prompt resolutionEnsures timely and accurate communication of credit holds and releases to Sales and OperationsReviews weekly aging reports and directs appropriate collection strategies based on account status, risk level, and customer historyEvaluates payment plans and special arrangements to ensure compliance with credit policies, escalating exceptions as appropriateProactively identifies high ? risk or deteriorating accounts and provides recommendations to management regarding credit risk mitigation.Partners with Sales and Operations to balance credit risk while supporting revenue growthEnsures all internal and external credit-related communications are clearly documented in NetSuiteMonitors statement processing and collection workflow efficiency, identifying opportunities for improvements that increase efficiency and effectiveness.Prepares and reviews files for third-party collection agency assignment and monitors progress toward resolutionProvides coaching, training, and performance feedback to team membersPlans and adjusts team schedules and workload distribution based on business needs and prioritiesParticipates in performance review processes and provides recommendations regarding, hiring, promotion, disciplinary action, and termination, with final authority retained by managementAnalyzes and prepares monthly reports on credit exposure, delinquency trends, and DSO performance, highlighting key insights and recommendationsParticipates in process improvement initiatives and internal audits recommending enhancements where appropriateServes as a supervisory-level point of escalation for internal team members and external customers, ensuring timely issue resolution and high ? quality serviceREQUIRED QUALIFICATIONS AND SKILLS:5+ years' experience in Accounts Receivable, credit and collections, or related role2+ years supervisory or team lead experience preferredBilingual (English/ Spanish) preferredStrong understanding of credit risk assessment and financial statement analysisExperience in corporate collections with large customer baseProficiency in Excel (VLOOKUP, Pivot Tables), Word, MS Office, Outlook, Gmail, Teams, TwistExperience with ERP systems (NetSuite preferred)Preferred industry experience in tire/wheels, auto parts, manufacturing, distributionStrong analytical, communication, and negotiation skills