Credit and Collections Specialist

To support a growing collections team, the full-time Delaware Licensed Collections Specialist will manage a portfolio of delinquent accounts, initiate contact with debtors, and provide exceptional customer service while working in a hybrid model after an initial training period. Key responsibilities Manage a portfolio of assigned delinquent accounts and initiate contact with debtors through various communication methods Document all collection activities in compliance with client standards and Federal Regulations Utilize skip tracing techniques to locate debtors and provide accurate information while addressing their concerns Required qualifications Must possess a Delaware collections license upon placement High school diploma or equivalent; some college coursework in business or related fields is preferred 0-1 years of experience in collections or customer service roles, preferably in a financial environment Basic computing skills and proficiency in using collections software and CRM systems Ability to handle difficult conversations and maintain professionalism in challenging situations