Credit and Collections Specialist I (68587)

Credit and Collections Specialist ITire Distributor Xperts HQ - Gardena, CA 90248Salary Range $23.00 - $24.00 HourlyTeam Member PerksAlong with a competitive paycheck, you will also get to enjoy a full suite of benefits including:Sick Time - 5 daysVacation Time - Earn up to 2-weeks on your first year of employmentPaid and Floating HolidaysPremium FREE Medical and Dental coverage optionsVision Insurance401(k) with company matchingLife InsuranceDiscounts on Tires and WheelsOpportunity for advancementWe Want To Hear From You If YouPride yourself in providing excellent customer serviceHave proven time management masteryHave the ability to work independently and in a teamPride yourself on solving problems efficientlyEssential Responsibilities:Review weekly aging and identify the following: COD accounts in need of payment and/or reconciliationTerms accounts requiring payment and/or reconciliationAccounts rolling into 30 + past dueSlow-paying account and changes in payment trends/red flagsPayment plans or special arrangements to ensure time payment, and flag defaultsComplete account reconciliation in timely mannerReview and discuss concern accounts with Specialist II and/or ManagerAssist with monitoring Soft Hold Orders and ensure timely resolution Ability to analyze and make sound judgement in the company's best interest, while maintaining customer relationshipsCommunicate delays or order holds with Warehouse and Sales RepsIdentify cause of hold and suggest action plans to prevent recurrencesClearly document all internal and external communication in NetSuite, including weekly summaries, and detailed aging reportsMaintain clear, professional verbal and written communication with customers and sales reps regarding account status and overdue balancesConduct collection calls with focus on maintaining and improving customer relationshipsProvide excellent customer service to internal teams and external customersRespond promptly to calls, emails, MS Teams, and FreshChat messageProcesses request for invoice copies, statements, refunds, and signed proof of delivery in a timely mannerSupport additional tasks and special projects as assignedRequired Qualifications and Skills:1 - 2 years of experience in Accounts Receivable, credit function and customer service, or related rolePreferred industry background: Tire/wheels, Auto Parts, Manufacturing, or DistributionBilingual preferred (English/Spanish)Proficient in Excel (including VLOOKUP), MS Office, Outlook, Word, MS Teams, FreshChatStrong analytical, written and verbal communication, and negotiation skillAbility to work in a fast-paced environment and effectively multitaskExperience handling high-volume callsExperience with ERP Systems (NetSuite a plus)