Credit & Collections Coordinator II

Collections SpecialistFife, WAOdyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. We connect transportation, technology, and expertise across a broad network of services including 3PL and 4PL managed services, multimodal and intermodal transport, warehousing, trucking, Jones Act Ocean, and customs brokerage, ensuring goods move reliably, efficiently, and intelligently around the world.Today, Odyssey supports more than 6,000 customers globally, delivering scalable, data driven solutions across complex supply chains. What started with a single client has grown into a dynamic, evolving organization focused on performance, precision, and long term partnership.Our work is complex, fast moving, and highly collaborative. Success here requires people who think strategically, operate with urgency, and navigate across functions to solve real business challenges.

We value individuals who take ownership, challenge the status quo, and turn insight into action.Our culture is grounded in five core values: Win Together, Innovate Boldly, Drive Results, Customer Centric, and Guide with Care. These are not just principles; they shape how we make decisions, partner with customers, and show up for each other.At Odyssey, you are not just part of a company; you are part of building what comes next.The RoleWork Model: OnsiteWork Schedule: Monday – Friday, approximately 40 hours per week; overtime required as scheduledTravel Requirements: No travel requiredSupervisory Responsibilities: NoReports to: Director, Credit & CollectionsSummary / Primary Role: As a Collections Specialist, you will play a crucial role in the financial management and debt recovery process for Odyssey. You will be responsible for analyzing and managing accounts receivable across various business units, ensuring timely customer payments, and minimizing bad debt losses. This position works cross-functionally across the organization and serves as a vital link between the Finance team and Odyssey's customers.

You will utilize HighRadius Collections, data analytics, and automation tools to streamline collection processes, achieve cash flow targets, and maintain positive customer relationships.What You'll DoWe are seeking a detail-oriented and customer-focused Collections Specialist who can effectively manage accounts receivable, resolve payment issues, and collaborate with internal and external stakeholders to improve collection results.Accounts Receivable & Collectionso Utilize HighRadius Collections to analyze account statuses, aging reports, and trends to minimize A/R exposure.o Meet or exceed assigned KPIs, including DSO, customer calls, and weekly collection amounts.Customer Relationships & Payment Resolutiono Contact customers to obtain payment information, ensure invoices and required documentation are received, and prepare customer statements as needed.o Establish relationships with customer Accounts Payable representatives, understand their payment requirements and terms, and address inquiries promptly and professionally.Dispute Resolution & Cross-Functional Supporto Document and resolve disputed invoices while working with Billing, Pricing, and other departments regarding invoice adjustments.o Collaborate with the Cash Application team and internal departments to research charges, validate invoices, and ensure timely application of customer payments.What You BringHigh school diploma or GED equivalent required; Associate degree in Accounting or a related field preferred.Minimum of two years of experience in credit and collections, accounts receivable, or a similar financial role.Strong verbal and written communication skills, with the ability to handle sensitive customer conversations professionally.Bilingual Spanish/English skills are a plus, but not required.Strong computer skills; experience with HighRadius Collections is a plus.Strong analytical, organizational, and problem-solving skills with the ability to work independently and as part of a team.Customer-focused approach with the ability to establish and maintain effective relationships with internal teams and customers.Experience in accounts receivable, credit and collections, or a related financial environment preferred.Compensation & Schedule DetailsBase Pay Range: $43,500 to $65,500 annuallyBonus Eligible: NoCommission Eligible: NoAs required by applicable Pay Transparency laws, Odyssey provides a range of minimum compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be lower or higher in different markets.No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.We offer a comprehensive and competitive compensation and benefits package, including:A choice of medical plans with FSA and HSA optionsDental InsuranceVision InsuranceCompany-paid Life and Disability Insurance401(k) Plan with Company MatchPaid Time Off (PTO) and Company HolidaysEmployee Assistance ProgramCompany Health & Wellness ProgramDiscounts with Preferred VendorsAt Odyssey, we believe the best ideas come from people with different skills, experiences, and perspectives.

We welcome applicants from all backgrounds and evaluate every candidate based on the qualifications needed for the role, while also valuing the unique strengths, curiosity, and fresh thinking each person brings. We are proud to be a workplace where everyone is treated with respect, given equal opportunity to succeed, and encouraged to contribute in meaningful ways.Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender, gender identity or expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.