Credit and Collection Specialist

Credit And Collection SpecialistWe are looking for a motivated and detail-oriented Credit and Collection Specialist to join our dynamic Finance team. In this role, you will play a key part in managing accounts receivable balances while working alongside various departments such as Sales, Account Management, Finance, and Operations. As a financial steward for PrePass, you will protect sales and profitability while maintaining positive customer relationships.

This is an excellent opportunity to gain experience in a high-impact, fast-paced industry and develop a career in credit and collections. This is a Hybrid role based in Phoenix, AZ with 2-3 days in-office at our Downtown Phoenix headquarters.Key Responsibilities:Handle inbound and outbound collection calls to resolve past due accounts.Build and maintain positive relationships with key clients, collaborating with Customer Success, Finance, and Operations to resolve delinquent accounts.Apply defined collection strategies to improve key metrics and minimize financial losses.Negotiate payment arrangements with customers to rectify overdue balances.Research and address customer inquiries related to billing, payments, and disputes in a timely manner.Ensure customer credits and deductions are applied correctly.Recommend appropriate action for delinquent accounts, including shut-offs or closures.Assist in securing financial guarantees, such as bonds or deposits, from customers.Provide documentation to outside collection and bond agencies as needed.Maintain accurate and up-to-date credit files and records.Perform account reconciliations and ensure all records are accurate.