Credentialing and Certificate Coordinator

Credentialing and Certificate Coordinator

Location: Arlington, VA

Schedule: Hybrid

Employment Type: Temp-to-Hire

Compensation: $58,000 annually

Hours: 37.5 hours per week

We are working with a professional membership organization seeking a detail-oriented Credentialing and Certificate Coordinator to support the administration of its credentialing and certificate programs. This individual will play an important role in managing applications, maintaining accurate records, coordinating program processes, and providing responsive customer service to members and other stakeholders.

This is a great opportunity for someone with strong administrative, organizational, and communication skills who enjoys working in a service-focused environment.

Key Responsibilities

• Review credentialing applications to confirm eligibility, approve qualified applicants, and assist with payment processing.
• Coordinate candidate information and data uploads with external testing vendors, and process examination results.
• Manage candidate communications, including exam authorization notices, pass/fail notifications, renewal reminders, and other program correspondence.
• Maintain accurate credentialing and certification records within internal databases, troubleshooting routine record discrepancies as needed.
• Support monthly renewals, recertification, reinstatement, and audit processes.
• Respond to member questions regarding credentialing requirements, certification programs, renewals, and related policies.
• Prepare and update program materials, including handbooks, application forms, FAQs, website content, presentations, and procedural documentation.
• Provide administrative support for committee and working group meetings, including preparing agendas, distributing materials, and documenting meeting minutes.
• Assist with membership processing activities, payment transactions, refunds, and general program administration.
• Provide backup customer service support by responding to incoming calls and assisting members with questions or concerns.
• Collaborate with internal teams, external vendors, and program representatives to ensure processes are completed accurately and on schedule.

Qualifications

• At least 2 years of experience in an administrative, program support, or business operations role.
• Previous experience in a customer service or member-facing environment preferred.
• Nonprofit or membership association experience is a plus.
• Strong written communication skills, including the ability to draft, edit, and proofread correspondence, presentations, and program materials.
• Excellent organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines.
• Strong problem-solving skills and the ability to research questions and identify appropriate solutions.
• Comfortable working independently while also collaborating with a team.
• Experience working with databases or systems used to maintain customer or member records.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Teams. SharePoint experience is also helpful.

Position Details

• Primarily remote, hybrid schedule based in Arlington, VA.
• Temp-to-hire opportunity.
• 37.5-hour workweek.
• Annual salary of $58,000

If you are an organized administrative professional with strong customer service skills and an interest in supporting credentialing, certification, or membership programs, we would love to hear from you!