COUPA System AdministratorAs the COUPA System Administrator, you will design, implement, and maintain the COUPA user-experience (UX) at client and its subsidiaries. You will oversee all aspects of system configuration, customization, version releases, punchout APIs, COUPA Supplier Portal (CSP). You will also work with our IT department to troubleshoot integration issues within the middleware.
As our resident expert, you will create and deliver training materials to both new and existing Apogee users and suppliers as well as provide ongoing user support. You will interact with and leverage insights from COUPA Community to create and maximize opportunities with COUPA Advantage Suppliers and new tool functionality. You will monitor efficiency metrics to ensure tool adoption, process efficiency, and spend efficiency.
The COUPA Administrator will interact regularly with leaders from across the enterprise and at all levels of management to troubleshoot issues, resolve roadblocks, drive continuous process improvement, and support strategic priorities.Responsibilities COUPA System & Related Technology:Oversee all non-technical aspects of the UX including the design, configure, build, test, and implementation/move to production, and user-training for new features and functionality within COUPA releasesWorks closely with IT on integrations between Coupa and other platforms including, problem resolution, and system efficiency issuesResponsible for overseeing account groups, charts of accounts, approval chains, workflows, custom objects, forms, user permissions, and other configuration as neededPartner with Supplier Enablement teams and IT on all new and existing middleware (APIs, Punchouts, mobile Apps) to ensure a continuous flow of data between internal & external systems & suppliesTraining & Support: As our COUPA subject matter expert, you will own all aspects of employee training and vendor on-boardingThis will include creating, maintaining, and delivering training materials (Infographics, videos, newsletters, etc.) to both employees and suppliersReview major release notes for COUPA releases and prepare Apogee to incorporate new functionality into the instance and to communicate to stakeholders any changes as appropriateProcess Improvement & Service Standards: You will work with functional SMEs to identify opportunities for continuous improvement in the procurement-to-pay, Supplier Onboarding, Contract and Sourcing processes and seek to streamline business processes across the enterpriseYou will leverage existing dashboards as well as create new insights to monitor, report, and analyze efficiency and utilization dataThis includes making recommendations on process improvement opportunities for service levels, user adoption, license utilization, spend efficiencies/opportunities, and internal controls effectivenessSupport the broader organization as needed for internal/external audits and regulatory exams