Counter Sales Associate

Level: Experienced, Job Location: Toughkenamon, PA 19348, Position Type: Full Time, Education Level: High School/ GED, Travel Percentage: Negligible, Job Shift: Day, Job Category: Sales, Department: Counter Sales, Experience: Experience Preferred, Benefits Eligible After: 45 Days of Employment.

Counter Sales Associate

Position Type: Full Time | Branch

Hourly Pay Range: $17.50 - $26.50 / hr

Reports To: Branch Manager

ROLE OVERVIEW

The Counter Sales Associate drives sales and customer satisfaction by assisting walk-in and telephone customers with product selection and order fulfillment. This role leverages technical knowledge to solve customer needs and build lasting relationships.

CORE RESPONSIBILITIES

Order Fulfillment & Inventory

• Pull, fill, pack, and set up orders for delivery or pickup; track order status at all times
• Receive shipments, log into inventory, conduct audits, and process returns accurately

Customer Service

• Assist counter and phone customers with orders, product info, pricing, and availability
• Greet all customers professionally; resolve issues promptly or elevate as needed
• Maintain a clean, organized counter and product display area

Sales & Product Knowledge

• Upsell complementary products and convert requests to stocked brands where appropriate
• Maintain deep product and industry knowledge; follow company pricing and credit guidelines
• Assess customer needs to determine appropriate service level or escalation path

Teamwork & Standards

• Build customer relationships; adapt approach to different customer types and needs
• Collaborate with team, share best practices, and support a positive work environment
• Follow all company procedures, policies, and Employee Handbook requirements
• Other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Product, applications, or wholesale distribution experience preferred
• Ability to lift up to 75 lbs. and stand for up to 8 hours daily
• Able to stoop, bend, and reach inventory; work in indoor and outdoor environments

BENEFITS

• Medical, Dental & Vision
• Short & Long-Term Disability
• Life Insurance
• Flexible Spending Account (FSA)
• Telehealth
• Gym Reimbursement
• 401(k) with Company Match
• Free Surgery & Imaging Program*
• Free Medications*
• Delta Perks - Local Discounts
• Discount Hub
• Coverage available for families

* Free Surgery & Imaging and Free Medications programs are subject to eligibility and program terms.

Additional duties may be assigned as needed. We are an equal opportunity employer.