Counselor-Enroll/Elig

Enrollment/Eligibility Counselor

Join our team as an Enrollment/Eligibility Counselor, supporting Virginia Medicaid's low-cost and no-cost health coverage programs. This remote position offers the opportunity to assist clients with program connection and eligibility from the comfort of your home in Richmond, VA.

Duration: 6 months

Shift Schedule: Monday – Friday, 8:00 AM – 5:00 PM EST (Possibility of OT – usually 7:00 AM - 6:00 PM)

Responsibilities:

• Process specialized cases with a high degree of difficulty.
• Work and research appeals at supervisor discretion.
• Serve as SME on eligibility policy and processes for the team and understand the impact on other teams.
• Work closely with management and work groups to create and maintain work plan documents.
• Track the status and due dates of projects.
• Collaborate with project managers on various initiatives and projects to track progress and provide support as necessary.
• Assist training team during the last week of sandboxing to answer questions and assist new trainees as they transition to their team.

Required Skills:

• High school diploma or GED required and 4 years of relevant professional experience required, or equivalent combination of education and experience.
• Associate degree with 2 years' experience preferred.
• Basic computer navigational skills.
• Novice level knowledge with Microsoft Office.
• This position requires bilingual proficiency in languages as specified.