Corporate IT Systems Specialist

Corporate IT Systems SpecialistThe Corporate IT Support Specialist delivers high-quality technical support and operational excellence for Restaurant Support Center (RSC) Team Members, Executive Leadership, remote employees, and field-based users. This role is responsible for providing responsive end-user support, maintaining technology standards, managing IT assets, and ensuring a reliable and professional support experience across the organization.This position is ideal for a highly motivated, self-directed individual who takes ownership of problems, thrives in a fast-paced environment, and continuously develops new technical and operational skills. The successful candidate demonstrates professionalism, sound judgment, strong follow-through, and the ability to independently manage day-to-day support responsibilities with minimal supervision. The ideal candidate is resourceful, dependable, and motivated to continuously improve both technical knowledge and support processes.Essential Functions of the JobProvide technical support to RSC Team Members, remote users, and field personnel across Windows PCs, Macs, mobile devices, Teams Rooms, printers/copiers, and related technologies.

Independently diagnose, troubleshoot, and resolve technical issues while maintaining a high level of professionalism and customer service. Take ownership of issues through completion and proactively identify recurring problems or opportunities for operational improvement. 60%Configure, image, deploy, and reimage laptops and Macs to support onboarding, refreshes, and asset lifecycle management. Maintain IT equipment inventory and storage organization.

Coordinate ordering, shipping, receiving, and tracking of IT assets. Follow up with locations and users to ensure timely return of equipment and assist with asset recovery processes. Ensure compliance with asset lifecycle and inventory management standards. 15%Support additional IT initiatives, operational projects, after-hours support activities, and other related duties as assigned.

10%Qualifications and CompetenciesHigh school diploma or GED required2+ years of experience in an IT support, desktop support, or corporate technology support role preferredExperience supporting Windows and macOS environments preferredITIL Foundations certification preferredExperience with Microsoft Intune preferredExperience with endpoint/system configuration management preferredExperience with IT asset management processes preferredExperience with ServiceNow or similar ITSM platforms preferredExperience supporting Executive/VIP users preferredBasic networking and Wi-Fi troubleshooting experience preferredFamiliarity with endpoint security tools and cybersecurity best practices preferredExperience supporting AV and conference room technologies preferredMinimum Required CompetenciesStrong technical knowledge of laptops, desktops, Macs, tablets, mobile devices, and peripheral hardwareExcellent customer service and end-user support skillsStrong troubleshooting and problem-solving capabilitiesAbility to prioritize workload and manage multiple support requests effectivelyStrong organizational skills and attention to detailProfessional presence and communication skills appropriate for supporting Executive Leadership and corporate usersAbility to work collaboratively within a team environmentStrong analytical thinking and decision-making skillsDemonstrated ability to quickly learn new technologies, processes, and support models with limited directionStrong planning, coordination, and follow-up capabilitiesCustomer-first mindset with a strong focus on user experienceHigh level of accountability, ownership, and professionalismAdaptability and ability to perform effectively in a fast-paced environmentCommitment to continuous improvement and operational excellenceSystems Experience:Windows PC SupportmacOS SupportActive DirectoryMicrosoft Azure / Entra IDServiceNowMicrosoft TeamsMicrosoft Exchange / OutlookMicrosoft Office SuiteBeyondTrustMicrosoft IntuneWi-Fi and basic networking technologiesEndpoint security and device management platformsOther:Ability to lift and transport IT equipment up to 40 lbs.Ability to work onsite at the Restaurant Support Center as requiredOccasional after-hours, project-based, or emergency support may be requiredAbility to travel occasionally for support or project initiatives if neededCompensation Range: $75,235.00 - $106,062.25Red Robin is an Equal Opportunity & E-Verify Employer