Corporate IT Lead - Global

Company Overview

FlexTrade Systems is a financial technology Software Company headquartered in Great Neck, New York. We celebrate 30 years as an industry pioneer and a global leader in broker-neutral trading platforms for equities, foreign exchange, options, futures, and fixed income. FlexTrade has 500+ employees across 10+ offices in North America, Europe, and Asia, and a worldwide client base from both Buy Side and Sell Side businesses. It is an exciting time to join FlexTrade. Each line of business and region is at a different growth phase. Across its functional teams, FlexTrade is taking bold steps to transform its business and approach to positioning itself for the next growth phase.

The Team

The Corporate IT Team’s mission is to provide premier customer service globally and to enable FlexTraders with secure cutting edge, technology solutions to fulfil FlexTrade’s mission – Trade Your Best.

About You

We are looking for a Corporate IT Lead to innovate and grow our Corporate Information Technology Services and improve our processes globally. We seek an individual who has passion, knowledge, drive, and who loves what they do.

Responsibilities

• Support Windows, Mac, Android, IOS environments and Linux environments
• Support VDI, Desktop and Laptop environments
• Support M365/Intune/Azure, Jira/Confluence, ServiceNow
• Lead and mentor a team of support engineers; manage day‑to‑day BAU activities
• Develop a team culture of analysing issues and identifying root causes
• Build and drive a process‑based culture; own knowledge management (runbooks, troubleshooting guides)
• Establish metrics – KPIs/SLAs, build reports to measure effectiveness, run service reviews and drive continuous improvements
• Manage Major Incident, Incident, Problem and Change processes end‑to‑end (including RCAs and CAB coordination)
• Manage Corporate IT projects including planned upgrades, tooling rollouts and patching
• Manage vendors and third‑party support relationships
• Own budget planning and spend tracking for end‑user and service operations
• Partner with InfoSec and application teams to maintain stable, secure services
• Communicate system issues, outages and business risks, including planned downtime and mitigations
• Conduct research to make evaluations and recommendations; determine appropriate technical tools to address client needs
• Ensure compliance with policies, procedures and regulations to ensure sound business operations

Key Skills & Requirements

• Degree in Engineering or Computer Science, or equivalent training and experience
• Management experience of a global team
• Solid experience in Desktop Support and/or System Engineering
• ITIL Intermediate Certification
• Strong ITIL and Process Design Experience
• Experience with and/or administrative skills in M365 including Teams Telephony, ServiceNow, Jira, Confluence
• Administration of other resources such as Windows Server and Linux
• Strong customer service orientation
• Excellent analytical and problem‑solving skills
• Excellent written and oral communication skills
• Strong project management experience
• Experience with on‑premise and remote Desktop and Applications Support

FlexTrade Systems, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.