locationsIndiana, USAtime typeFull timeposted onPosted 4 Days Agojob requisition idJR Be the one building AI-powered experiences where they matter most.At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.Enable high-impact technology transactions that drive enterprise adoption of cloud and AI-powered communication platforms. This role partners directly with sales and business leaders to structure, negotiate, and close strategic agreements that influence revenue growth, customer success, and long-term partnerships across North America. You will operate at the intersection of legal strategy and commercial execution, ensuring risk is managed without slowing business momentum. The position offers strong exposure to complex enterprise deals, evolving regulatory landscapes, and opportunities to expand influence across the organization.Key Responsibilities:Lead negotiation and execution of cloud, SaaS, and software licensing agreements to support revenue growth and customer successStructure and advise on commercial transactions, including reseller, partner, and distribution agreements, to enable scalable business outcomesProvide strategic legal guidance to sales and business teams, balancing risk mitigation with commercial objectivesDrive alignment across cross-functional stakeholders including sales, finance, marketing, and product to ensure efficient deal executionDevelop and implement contract templates, playbooks, and standards to improve speed, consistency, and scalabilityApply knowledge of data privacy, data security, and AI regulations to support compliant and forward-looking transactionsSupport dispute resolution and pre-litigation strategies to protect business interests and continuityMaintain corporate governance, compliance records, and legal documentation to ensure operational integrityRequired Qualifications:Juris Doctor degree from an accredited law school and active bar membership in good standing in a US State or Territory4+ years of legal experience, including a combination of law firm and in-house commercial legal workStrong expertise in commercial and contract law, with experience negotiating cloud, SaaS, and technology agreementsProven experience in customer-facing legal roles supporting sales or deal desk functionsWorking knowledge of legal and regulatory frameworks impacting cloud computing, data privacy, and artificial intelligenceDemonstrated ability to manage complex legal issues independently with strong judgment and decision-making skillsExcellent written and verbal communication skills with advanced contract drafting capabilitiesAbility to manage multiple priorities in a fast-paced environment with strong attention to detailPreferred Qualifications:Experience supporting enterprise software, telecommunications, or customer experience technology organizationsFamiliarity with global contracting, including reseller, partner, and distribution channel agreementsExposure to international legal frameworks and cross-border transactionsExperience improving contracting processes, templates, and legal operations at scaleCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.$122,300.00 - $215,100.00Benefits:Medical, Dental, and Vision Insurance.Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsClick here to view a summary overview of our Benefits.Working at GenesysAI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.Recognized globally – Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.What Happens After You ApplyAfter you apply, here's what you can typically expect:Our Talent Acquisition team reviews your application with the hiring team.A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.Next, you'll meet the hiring manager and other members of the interview team.We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.After interviews are complete, our team will follow up with the final steps.Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.Stay ConnectedStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.Get notified about relevant opportunities.Be the one building what's next - where AI, experience and impact come together.Employee ReferralIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.About Genesys:Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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