Call Center Representative
Bilingual
Full Time Flexible Schedules Available
7:00 am – 3:00 pm & 3:00 pm -10:00 pm Saturday through Sunday
Brooklyn
Preferred Home Care of New York, a fully licensed Home Care Agency serving the NY Metropolitan area is seeking bi-lingual Call Center - Coordination Specialist for our Brooklyn Corporate Office.
We recognize and reward excellence…
The chosen candidates will enjoy excellent medical benefits, a pleasant working environment and the opportunity for growth within this fast-growing company.
A Call Center Representative performs a wide range of clerical functions specifically related to areas such as reception, answering telephones, distributing messages, and assisting the various departments within the agency.
REQUIREMENTS :
- Bilingual
- Prior call center experience
- Experience responding to a high call volume in real-time
- Exceptional customer service skills
- Ability to define problems and tasks, collect data and establish facts, take action and facilitate resolve
- Ability to perform various computer functions for information concerning patient and aide scheduling and coordination
QUALIFICATIONS:
- High school graduate; some college credit preferred
- Experience in customer service, reception, or other work-related experience, preferably within the health care services industry
- Proficient in Microsoft Office Suite
- HHA Exchange experience a BIG PLUS
- Investigative ability, highly organized, self-motivated, takes initiative, excellent written and verbal communication and analytical critical thinking skills