Join our Coopers Uptown and lead a one‑of‑a‑kind retail and cafe experience located in the heart of Kenosha.
What makes Coopers Uptown unique is not only its 100+ years of history, but it truly stands alone in that it is both an award‑winning shopping and dining destination. Whether it's our thoughtfully curated selection of merchandise, or our delicious homemade food, this one‑stop shop was made for the purpose of making generations of people smile.
Astheleaderofboththeretailstoreandcaféoperations,theGeneralManagerwillprovideleadershipanddirectiontothestoreinthefollowingareas:drivingourrich employeeculture,creatingmemorablecustomerexperiences,developing a high performingteam,growingkey business metrics, managing payroll and staff, networking,andservingastheCoopersUptownambassadortothecommunity.
JOB EXPECTATIONS:
- Creatinganoutstandingatmosphereandcultureforbothcustomersand employeesanddrivingcafeandretailstoresfinancialperformance.
- Overseeing daily store operations includinghiring,scheduling,budgeting,driving sales performance, selling skills, and adhering to operational policiesandprocedures.
- Implementingmarketing,sales,service,andfinancialstrategydirection provided by corporate partners.
- Overseeing the hiring,trainingandsupervisingstaff.Thisincludesprovidingpositiveleadership, mentoring, and coaching to all employees to create andretainahigh performingteam.
- Continuallyeducatinganddevelopingsalesteamonnewproductsandsales
- Regularlyreviewingkeyperformancemetricswithstafftodriveprofitabilityandserviceinthestore.
- Ensuringcultureandworkingrelationshipbetweenretailstaffandcafestaffiscollaborative.
- Being accountable for driving awareness within the community vianetworking,communityinvolvement,andcreating cohesive partnerships withinKenoshaarea.
- Assistinginplanningandexecutingmarketingstrategiestodriveawareness and store traffic, attract newcustomersand increase retention.
- Handlingcustomerinquiries,complaintsandspecialrequestswhilebuildingrelationshipswithgueststoenhancecustomerservicelevels.
- Leadingtheplanning,coordinationandexecutionofallspecialevents, workingalongsideretailmanager,cafemanagerandmarketingteamto ensurethateventsaresuccessful.Thisincludesmakingeventspecificgoals andtracking towardsthem.
- Maintaining all standards of store operations including security, inventory control,lossprevention,humanresources,expensecontrol,training,facilityappearance and operational policies and procedures.
- Ensuring all company prescribed standards are met and adhered to by all employees
Qualifications
REQUIRED:
- HighSchooldegreeorequivalent.
- Strong selling experience with the proven ability to meet or exceedperformancestandards.
- Flexibilitywiththeabilitytoworkopening/closingshifts,weekends,holidays, andovertime.
- StrongworkingknowledgeofPOSsystems.
PREFERRED:
Physical Demands / Working Environment
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.