Leading the analysis, design, implementation, and optimization of AI-powered conversational solutions, the full-time Conversational AI System Analyst will collaborate with business stakeholders and technical teams to develop scalable AI chatbots, voicebots, and virtual assistants in a hybrid work environment. Key Responsibilities Gather, analyze, and document business requirements for conversational AI initiatives Design chatbot and voicebot conversation flows, optimizing user experience for conversational interfaces Evaluate AI models for intent recognition and monitor performance metrics to enhance customer experience Required Qualifications Proven experience in business analysis and requirements gathering for AI projects Strong knowledge of AI platforms, including Large Language Models and Natural Language Understanding Experience with API integrations and developing functional specifications Familiarity with conversation analytics and performance metrics in AI solutions Ability to create user stories and define conversation flows for AI applications