Controls and Reporting Lead

Job Description

Position Summary

The Controls & Reporting Lead is responsible for establishing, managing, and continuously improving the operational controls, performance reporting, governance visibility, and business intelligence processes supporting Facilities Operations and Site Services functions across the manufacturing facility.

This role serves as the operational controls leader responsible for ensuring Facilities, Maintenance, Site Services, Utilities Coordination, Vendor Management, and related support functions operate with accurate, timely, and actionable visibility into performance, risks, issues, resource utilization, service delivery, and operational readiness.

Working under the direction of the Operations Manager – Facilities, the Controls & Reporting Lead develops reporting frameworks, dashboard solutions, governance processes, KPI management programs, and executive reporting packages that support data-driven decision-making across the Facilities organization.

The Controls & Reporting Lead partners closely with Facilities Operations, Maintenance Operations, Warehouse Operations, Manufacturing Operations, Digital Systems Integration, Safety Operations, Finance, and Program Leadership to establish a common operating picture for site support functions.

This position plays a critical role in supporting site mobilization, workforce ramp, operational launch, and long-term operational maturity through disciplined controls management and performance reporting.

Key Responsibilities

Operational Controls Management

Develop and maintain operational controls frameworks supporting Facilities and Site Services operations.

Provide oversight for:

Performance management processes

Operational reporting standards

Governance controls

Data integrity processes

Action tracking

Issue management

Escalation management

Operational readiness tracking

Ensure leadership teams have accurate and reliable visibility into operational performance.

Reporting & Dashboard Administration

Lead development and maintenance of facilities reporting solutions.

Support creation of:

Executive dashboards

Operational scorecards

Facilities performance dashboards

Vendor performance reporting

Utility performance reporting

Service request reporting

Workforce reporting

Readiness reporting

Provide leadership with timely and actionable operational insights.

KPI, SLA & OKR Management

Administer performance management frameworks across Facilities Operations.

Monitor and report on:

KPI performance

SLA compliance

OKR attainment

Service delivery metrics

Vendor performance

Operational support performance

Readiness indicators

Ensure consistent metric definitions and reporting methodologies are utilized throughout the organization.

Operational Readiness Reporting

Support site readiness and activation activities by developing readiness tracking and reporting mechanisms.

Provide visibility into:

Workforce readiness

Facility readiness

Utility readiness

Workspace readiness

Vendor readiness

Operational launch activities

Critical milestone achievement

Maintain a comprehensive view of operational readiness status and emerging risks.

Governance & Meeting Management

Support governance structures and operational review processes.

Coordinate:

Weekly operational reviews

Monthly business reviews

Executive reporting cycles

Action item management

Decision tracking

Escalation tracking

Meeting preparation and facilitation support

Ensure governance activities are documented and executed consistently.

Action, Risk & Issue Management

Manage operational tracking processes related to:

Action item registers

Risk logs

Issue logs

Dependency tracking

Escalation records

Corrective action plans

Provide visibility into operational risks and support resolution efforts.

Partner with operational leaders to ensure timely closure of assigned actions.

Vendor Performance Reporting

Support management of facilities service providers and vendors through structured reporting and visibility.

Monitor:

Service delivery performance

SLA compliance

Contract performance

Work order completion

Response times

Customer satisfaction metrics

Provide regular reporting to Facilities leadership and vendor stakeholders.

Utility & Infrastructure Reporting

Develop reporting related to facility infrastructure and utility support functions.

Monitor:

Utility uptime

Utility interruptions

Infrastructure performance

Service requests

Facilities-related incidents

Energy utilization trends

Ensure operational leaders have visibility into performance and emerging concerns.

Systems & Data Integration

Partner closely with the Digital Systems Integration organization to establish integrated reporting solutions.

Support reporting from:

CMMS platforms

Service request systems

Asset management systems

SharePoint solutions

Power BI dashboards

Vendor reporting tools

Workforce management systems

Ensure reporting data remains accurate, reconciled, and aligned across systems.

Executive Reporting Support

Develop executive-level reporting packages for leadership stakeholders.

Prepare:

Executive summaries

Business reviews

Operational performance updates

Readiness reports

KPI scorecards

Risk summaries

Trend analysis reports

Translate operational data into meaningful business insights and recommendations.

Cross-Functional Coordination

Partner closely with:

Facilities Operations

Site Services

Maintenance Operations

Warehouse Operations

Manufacturing Operations

Safety Operations

Digital Systems Integration

Program Leadership

Finance & Commercial Teams

Facilitate alignment between support organizations and operational stakeholders.

Continuous Improvement

Identify opportunities to improve:

Reporting effectiveness

Dashboard capabilities

Data quality

Governance processes

Action management

Controls frameworks

Reporting automation

Implement best practices that improve operational visibility and decision-making.

Phase 1 & Phase 2 Responsibilities

Phase 1 – Mobilization & Stand-Up

Support creation of:

Reporting frameworks

KPI definitions

SLA structures

Governance processes

Dashboard architecture

Readiness tracking tools

Operational controls frameworks

Establish foundational controls and reporting capabilities before operational launch.

Phase 2 – Workforce Ramp & Operational Launch

Activate:

Executive reporting

Operational scorecards

Governance reviews

Readiness reporting

Performance management processes

Utility and vendor performance reporting

Provide visibility into operational performance during critical startup activities.

Long-Term Operational Maturity

As operations mature:

Expand reporting sophistication

Implement reporting automation

Enhance predictive analytics

Improve controls maturity

Increase dashboard adoption

Enable executive decision support

Support development of a data-driven operational culture.

Governance & Documentation

Maintain and support:

KPI libraries

SLA definitions

Dashboard documentation

Governance records

Action item logs

Risk registers

Issue registers

Reporting templates

Business review materials

Performance management documentation

Ensure documentation remains current, accurate, and audit-ready.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

Required Qualifications

5–8+ years of experience in operations reporting, business analysis, PMO support, operational controls, program controls, business intelligence, or performance management

Experience supporting manufacturing, facilities, maintenance, industrial operations, data center operations, or large-scale support organizations

Strong understanding of:

KPI development

Performance reporting

Governance frameworks

Operational controls

Risk management

Data analytics

Executive reporting

Advanced proficiency with:

Microsoft Excel

Power BI

PowerPoint

SharePoint

Microsoft Teams

Strong analytical and problem-solving capabilities

Excellent written and verbal communication skills

Strong organizational skills and attention to detail Preferred Qualifications

Experience supporting:

Manufacturing Operations

Facilities Management

Maintenance Operations

Data Center Facilities

Semiconductor Facilities

Greenfield Facility Launches

PMO Environments

Experience with:

Power BI Development

CMMS Platforms

Asset Management Systems

SQL Reporting

Power Automate

SharePoint Administration

Smartsheet

Project Controls Tools

Professional certifications such as:

PMP

CAPM

PMI-PBA

Lean Six Sigma Green Belt / Black Belt

Microsoft Power BI Certifications

are highly desirable.