Job Title
Execute critical, time-sensitive manual workflows including resolving trading instruments when automated data providers (oracles) fail and performing manual ledger reconciliations
Action, review, and reconcile daily transactions — ACH deposits, wire transfers, and withdrawals — ensuring proper flow of funds
Process manual KYC/KYB applications that trigger heightened risk flags; conduct deep-dive AML research on user profiles to prevent fraud
Serve as the investigative backbone for the CX team — research transaction logs, data feeds, and contract specifications to resolve user disputes
Identify process inefficiencies, draft clear technical specifications, and partner with engineers to automate repetitive workflows
Critically evaluate existing SOPs and speak up when a policy or process doesn't make sense or could be optimized
Maintain real-time communication across the Control Desk, developers, external data vendors, and senior management including Legal and Compliance
Monitor compliance with rules governing FCMs and intermediaries; stay current on CFTC regulations, guidance, and enforcement trends to support internal policy and surveillance frameworks